Northern Illinois Business Phone and Internet Services

Rockford, Loves Park, Machesney Park area local business phone and internet service. Do you think you’re paying too much for your business phone, internet, or TV services? Do you think your internet speed is too slow? Let us do a cost free analysis of your phone/internet bills. We help our customers get the best price and speeds by representing every major phone/internet carrier in the nation. We get them competing against each other for your business, guaranteeing you the best priced solution for your needs. Call us today and ask for a cost free analysis. 815-494-0732 or 815-395-1800

Avaya is the Best Business Phone System

Let us show you why Avaya is the best choice for your business phone system. Do you think that the size of your business means that your employees need less functionality than those of a larger enterprise? Do you think that only large enterprises need to converge their voice and data networks to save money, enable feature rich telephony, improve user productivity, and adopt powerful applications? With Avaya, you don’t have to give up on the idea of leading edge converged technology applications that can help you grow your business with rich telephony features and voice quality and reliability. All of the same world-class features of our telephony solutions that we have been engineering for many decades are offered by Avaya on traditional voice networks and on pure Internet Protocol (IP) networks, and on platforms specifically designed for small and medium businesses or branch offices of a large enterprise.

Imagine a solution that meets your communications needs today and tomorrow. Think how great it would be to have full feature functionality of a large PBX and data networking and value-added applications all in one integrated system.

Does this sound too good to be true? The Avaya IP Office system, Convergence magazine’s 2002 Convergence Product of the Year, Telephony magazine’s 2003 Product of the Year, VARBusiness magazine’s Tech Innovations in 2004, SearchNetworking.com magazine’s Product of the Year for Converged Network Solutions in 2004, and Internet Telephony magazine’s Product of the Year 2004 and Product of the Year 2005, and Customer Inter@ction Solution magazine’s CRM Excellence Award in 2006, and Internet Telephony magazine’s Excellence Award in 2007, Excellence Award in 2008, and What to Buy for Business ‘Best Buy’ in 2009 provides world-leading solutions designed for small and medium-sized businesses in an integrated, modular and scalable package. Avaya’s deep understanding of small business needs enables them to deliver the same capabilities that large companies enjoy, at an unmatched price and performance, in a simple-to-use and cost-effective system.

Lease New Phone/Security Camera Systems

How a lease payment makes purchasing a new phone system or security camera system affordable. We offer leasing with a $1 buyout option on all equipment purchases at Forest City Communications. You can purchase a much needed phone system and spread the payments out from 1-5 years, depending on what payment you are comfortable with. Purchase an Avaya IP Office phone system with all the extras and everything is lumped into one monthly lease payment. Examples of additional options that can be added to your phone system are: Headsets, Battery Backups, Call Accounting and Recording Software, Cordless phones, Paging Amplifiers, Overhead Paging Speakers, and much more. Below is a typical 60 month lease with a $1 buyout at the end of term for a system priced at $10,000.

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Buy Avaya IP Office from Forest City Communications

Another reason for your business to buy Avaya IP Office from Forest City Communications. Here is a short 1 minute video that shows how Forest City Communications and Avaya IP Office can save your company time and money with employees being able to log into the office phone system and take calls from home, as well as being available for IM chat with other employees if they are snowed in or just feeling a little under the weather, but feeling well enough to work from home. Studies show that employees call into work for various reasons at least 3 times a year. Click the link below and watch this quick video for details on how it works.

Click Here to Watch the Video.

Leftfield Boosts Productivity, Business Growth – Pawn Stars

Leftfield Pictures boosts productivity, business growth with Avaya IP Office and One-X Portal. Leftfield Pictures, TV producers of Pawn Stars, goes with Avaya IP Office phone system to boost productivity and grow as a company. Take a look at a short video showing how they use the Avaya phone system with One-X Portal to become more efficient and quickly grow to over 70 employees.

Avaya Honored for Delivering ‘World-Class’ Customer Service with NorthFace ScoreBoard Award

Receives Omega’s prestigious award for exceeding customer expectations for the second consecutive year

Santa Clara, Calif. – Avaya announced today that it has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2014. Since 2000, the award has been presented annually to companies that exceeded expectations in customer satisfaction during the prior calendar year according to ratings by their own customers. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality.

Click to Tweet: Avaya Receives NorthFace ScoreBoard Award for Excellence in Customer Service #custserv

Overall, 96% of Avaya’s field service customers and 91% of support services customers reported that their experience with the company’s support services exceeded expectations, according to the report prepared by Omega’s independent auditors. The scores reflect the results of ongoing efforts aimed at continuous improvement of Avaya field and support services. In 2014, improvements included a full revamp of the services website to add faster, more personalized service through interactive, two-way video and web chat, rapid escalation capabilities and overall simplification, all backed by support specialized training and an emphasis on collaboration across disciplines. These efforts helped drive the steady increase in customer satisfaction evident in the NorthFace ScoreBoard Award as well as Avaya’s 2014 rolling average NPS score of 50 – considered best in class for peer technology companies.

“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega. “In 2014, more than 250 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success.”

“As a technology expert in customer engagement, Avaya needs to serve as its own best case study for delivering high levels of customer satisfaction through an omni-channel approach: in person in the field, online or on the phone. We can quickly and simultaneously bring together multiple people to drive first call resolution – essentially bringing Avaya to the customer or partner,” said Mike Runda, SVP and president, Avaya Client Services. “Winning the NorthFace ScoreBoard award for the second year in a row punctuates the efforts that we’ve made and will continue to make as we drive best in class service throughout our business.”

“Omega’s methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.

“Due to its unique ‘customer-only vote’ criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service,” Maraganis said. “Our research indicates that companies that consistently achieve a 4.0 rating or above, which we call the ‘Loyalty Zone,’ are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors.”

Additional Resources Avaya Global Support Services 2015 Client Satisfaction Report, Avaya Support Services, Avaya Web-based Support Services, Avaya Global Support Services Video

About Avaya Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.